Privacy Policy
Effective Date: 11 October 2026
This Privacy Policy describes how Fives Football ('we', 'us', or 'our') collects, uses, shares and protects your personal information when you use our application.
Information We Collect
- Personal Information: Your name, email address, phone number and the profile details you choose to add (such as city, skill level and profile picture).
- Activity: The clubs you join, the matches you join or organise, invites, chat messages, and whether you paid for a spot.
- Payments: When you pay in the app, our payment providers process your payment. We keep the amount, status and payment reference. We never see or store your card details.
- Usage Data: We collect data about how you use the app, including device information, IP address, and log data.
- Cookies: We use cookies and similar technologies to keep you signed in and to analyze usage.
How We Use Your Information
- To provide and maintain our services, including matches, clubs and payments
- To communicate with you about your matches, updates or support
- To keep Fives safe, including investigating misconduct and misuse
- To improve and personalize your experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal information in accordance with the Protection of Personal Information Act (POPIA) and, where it applies, the General Data Protection Regulation (GDPR). Our legal bases include your consent, contractual necessity, legal obligations and our legitimate interests.
Sharing Your Information
We do not sell your personal information. We share it only:
- With other players: people in your matches and clubs see what the app shows them, such as your name and profile picture. Organisers see the payment status of their match.
- With venues: when a match is booked at a venue, the venue receives the booking details it needs. If you are involved in an incident at a venue (for example damage, abuse or a safety concern), we may share your name and contact details with that venue so it can follow up.
- With service providers who help us run the app (such as hosting, email, notifications and payment providers), under confidentiality agreements.
- When required by law, or to protect the rights and safety of our users or Fives.
How Long We Keep Your Information
We keep your personal information while your account is active. Once you ask us to delete your account, or once 12 months pass without you using Fives, we keep your personal information for no longer than 12 months, then delete it or anonymise it so it no longer identifies you.
Some records, such as payment, refund and tax records, must be kept for longer by law. We keep those only for as long as the law requires, with your name and contact details removed once your account is deleted.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Only a small number of Fives staff can access personal information, only when they need to, and every access is recorded.
Your Rights
- Access, update, or delete your personal information
- Withdraw consent at any time
- Object to or restrict processing
- Data portability
- Complain to the Information Regulator (South Africa) or, where GDPR applies, your local supervisory authority
To use any of these rights, email us at the address below. We will confirm your identity and respond within 30 days.
Children's Privacy
Our app is not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page.
Contact Us
If you have any questions about this Privacy Policy, or want to use your rights, please contact our Information Officer at twenty21apps.